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I received it without the upgraded fan that I paid for!
Paid a lot of money for this so one would expect it to be new and unused. Unfortunately received the item in a box that look to have been opened, limited to no packaging, scratched/cracked plexiglass cover that had no factory stickers to peel off. Had to default unit as it was looking for a different network already.
Contacted support about 15 times, each time getting a reply with something along the lines of "leave it with me I'll get this sorted" but everytime there would be zero follow up meaning I'd have to report again and get the same thing. It finally got a reply of, please send the unit back at your cost for replacement.
I live in Australia and had they posted a brand new unit in the first place I wouldn't have to pay the excessive postage fees to have my unit sent across the globe with no promise of even getting anything returned. I am left with no choice but to keep it and take the loss.
I was going to purchase more gear from them but this experience has left me uninterested in dealing with them again.
The case is fine, but there is an over site in the design there is not hole for the usb c port so i have to take the miner out of its tucked away spot power it down disassemble it from the case then i can use the usb port, then have to do everything in reverse to get it running again.
I bought this a few months ago. I set it up with my Coinbase address. I assume it is just a set it and forget it device and one day you will hit gold. Could be tomorrow or could be in 10 years. There is no way of knowing if it is actually working.
