Damage or Lost Order/Package

Orders and packages will be covered by "Route" insurance in case you kept it selected on cart/check out. If you got you item and it is damaged or lost during shipping you will need to open a claim via Route via the following link:


We will not cover any refunds for order/items/package that was ordered without an insurance in the even of Lost or damaged items.


All of our miners are tested to make sure they work prior to shipping. We only replace items if they are defective or damaged. Any exchange claim need to be  submitted by email before shipping, you can send us a detailed request to the following email address: support@bitcoinmerch.com.


All return claims must be approved prior to shipping via email, please send your detailed claims to our email: support@bitcoinmerch.com.

We will not accept any returns that were shipped to us without an appropriate RMA provided by our email.

Return period is 30 days from date of receipt.

To be eligible for a return, your item must be received at the same condition it was sent (whether is is used or brand new, whichever applied). It must also be in the original packaging. Some items are non-refundable such as: Perishable goods, consumables, food, flowers, newspapers or magazines, Hardware Walletes, Seed Key Backup, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Services or Support.
- Health and Personal Care items

Do not send your purchase back under any circumstance to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, item/s which was returned over 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late/Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@bitcoinmerch.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to: Bitcoin Merch, 20555 Devonshire St, Unit 108 Chatsworth, CA 91311, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee we will receive your returned item, any return shipping is the customer responsibility and need to be package correctly with enough space for all the items as well as cushioning, insured and we also recommend highly recommend to add tracking as otherwise we will not be responsible for damaged items, or lost packages etc..

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

*Restocking fee up to 30% might apply for returns that are not due to defective or damaged products. Shipping and handling fees may not be refunded.

**Any payment with cryptocurrency can't be reversed or refunded. We will instead issue a store credit on your next order in case of returns or cancellations.