Paid a lot of money for this so one would expect it to be new and unused. Unfortunately received the item in a box that look to have been opened, limited to no packaging, scratched/cracked plexiglass cover that had no factory stickers to peel off. Had to default unit as it was looking for a different network already.
Contacted support about 15 times, each time getting a reply with something along the lines of "leave it with me I'll get this sorted" but everytime there would be zero follow up meaning I'd have to report again and get the same thing. It finally got a reply of, please send the unit back at your cost for replacement.
I live in Australia and had they posted a brand new unit in the first place I wouldn't have to pay the excessive postage fees to have my unit sent across the globe with no promise of even getting anything returned. I am left with no choice but to keep it and take the loss.
I was going to purchase more gear from them but this experience has left me uninterested in dealing with them again.